SOC201A – AB3, Case Study Page 1
Program Bachelor of Applied Social Science
Subject Mediation and Conflict Management
Subject code SOC201A
Name of assessment Assessment 3: Case Study
Length 2000 words
Learning outcomes addressed
by this assessment:
A, B, C, D, E, F
Submission Date: End of wWeek 11, Sunday 11.55 pm
Assessment brief summary:
Reflect on a personal conflict experience and suggest how it could
have been mediated and also how it can improve your future
performance as a mediator.
Total marks 40
Students are advised that any submissions past the due date incur a 10% penalty per day, calculated from the total
mark e.g. a task marked out of 40 will incur a 4 mark penalty per day.
Please note: you must attempt all tasks in a subject to be eligible to pass the subject.
More information, please refer to the Academic Progression Policy on http://www.think.edu.au/about-think/thinkquality/our-policies.
SOC201A – AB3, Case Study Page 2
Being a professional mediator requires reflecting on your past conflicts and learning from
them. Learning how we deal with conflict can make us better mediators and behave in a
more ethical and neutral manner, particularly when mediating similar disputes. For this
report, you are required to:
Identify a past conflict you have experienced in the past and describe the cause of
the conflict and how it was manifested
Evaluate how your conflict resolution strategies were effective/ineffective
Explain how mediation and one other conflict management approach would have
been appropriate/inappropriate for resolving this conflict
Identify and describe three ways in which your conflict could have been mediated to
achieve a more positive outcome
Describe how you would mediate such a similar dispute, explaining your role in the
process and the steps you would need to take to remain neutral and follow ethical
When writing, be sure to include an introduction which provides a background, thesis and
outline. You will also need a conclusion which summarises the key points, limitations of your
argument and provide future recommendations.
When preparing please be sure to make specific references to mediation/conflict theories
and techniques and include in-text references. A reference list for those references needs to
be included at the end of your report. Please see the Academic Guide for more information
on in-text referencing and using reference lists.
SOC201A – AB3, Case Study Page 3
Mediation and Conflict theories and concepts are well
integrated into the essay
Knowledge of Mediation and Conflict theories and techniques 10
References to readings and prescribed text 10
Word count, readability and structure 5
Correct academic writing style (references, in-text references) 5
SOC201A – AB3, Case Study Page 4
What we want to see:
The work must be fully referenced with in-text citations and a reference list at the end. We
recommend you work with your Academic Writing Guide to ensure that you reference correctly.
You will find a link to this document on the main page of every unit, under the ‘Assessments’
section. Correct academic writing and referencing are essential tasks that you need to learn. We
recommend a minimum of ten references.
Referencing: References are assessed for their quality. You should draw on quality academic
sources, such as books, chapters from edited books, journals etc. Your textbook can be used as a
reference, but not the Study Guide and lecture notes. We want to see evidence that you are
capable of conducting your own research. Also, in order to help markers determine students’
understanding of the work they cite, all in-text references (not just direct quotes) must include the
specific page number/s if shown in the original.
Researching: You can search for peer-reviewed journal articles, which you can find in the online
journal databases and which can be accessed from the library homepage. Reputable news
sites such as The Conversation (https://theconversation.com/au/health), online dictionaries and
online encyclopedias are acceptable as a starting point to gain knowledge about a topic.
Government departments, research institutes such as the National Health and Medical Research
Council (NHMRC), international organisations such as the World Health Organisation (WHO) and
local not for profit organisations such as the Cancer Council are also good resources.
Formatting: The assessment MUST be submitted electronically in Microsoft Word format.
Other formats may not be readable by markers. Please be aware that any assessments submitted
in other formats will be considered LATE and will lose marks until it is presented in Word.
What we don’t want to see:
Plagiarism: All sources of information need to properly be acknowledged. Please refer to the
plagiarism website on blackboardi
. By clicking the ‘Upload this file’ button you acknowledge that
you have read, understood and can confirm that the work you are about to submit complies with
the Flexible and Online plagiarism policy as shown in the JNI Student Handbook. Like other forms
of cheating plagiarism is treated seriously. Plagiarising students will be referred to the Program
Word Count: Marks will be deducted for failure to adhere to the word count – as a general rule
you may go over or under by 10% than the stated length.
Late Submissions: Students are advised that any submissions past the due date incur a 10%
penalty per day, calculated from the total mark e.g. a task marked out of 30 will incur 3 marks
penalty per day.
No submission: Students must attempt all tasks to be eligible to pass the unit.
More information can be found in Think Education Assessment Policy document on the Think
SOC201A – AB3, Case Study Page 5
Resources Available to YOU:
1. Academic writing guide link
2. Writing & referencing: The link to the Learning and Academic Skills Unit
(LASU) is on the left pulldown menu on the blackboard home page:
LASU also provides a series of academic skills tutorials. Please contact Caroline
Spaans (firstname.lastname@example.org, 02 949 232 14).
3. Researching: A guide to researching is available on the library page
Please contact the online and Pyrmont librarian for Health, Dawn Vaux
(email@example.com) if you would like further help or a tutorial on how to do
research this way.
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